Privacy Policy

Who we are ?

Welcome to KoalaSkin! This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website at koalaskin.com and use our services. By accessing or using our website, you agree to the terms and practices described in this Privacy Policy.

1. Information We Collect:

a. Personal Information:

• When you place an order, we collect your name, shipping address, email address, and phone number to process and fulfill your order.
• If you create an account, we may also collect a username and password for account management.
• When you engage with our website, we may collect information about your preferences, such as your favorite products or categories.

b. Payment Information:

• To facilitate transactions, we collect payment information, including credit card details or other payment methods. This information is securely processed through our third-party payment processors.

c. Usage Data:

• We gather information about how you interact with our website, including the pages you visit, the products you view, and your browsing patterns. This helps us improve our website and tailor it to your preferences.

d. Log Data:

• Our servers automatically log information about your device and browser, including IP address, device type, browser type, and access times.

e. Cookies:

• We use cookies to enhance your browsing experience. These cookies help us remember your preferences, analyze website performance, and provide personalized content. We also use third-party services like Google Analytics to gather data for analytical purposes.

2. How We Use Your Information:

a. Order Fulfillment:

• We use your personal information to process and deliver your orders. This includes sharing necessary details with shipping and logistics partners.

b. Customer Support:

• Your information helps us respond to your inquiries, address concerns, and provide customer support efficiently.

c. Marketing and Promotions:

• With your consent, we may send you promotional emails or newsletters about our products, special offers, and events.

d. Analytics:

• We utilize analytics tools, including Google Analytics, to analyze website traffic and improve our services.

3. Sharing Your Information:

a. Third-Party Services:

• We may share your information with trusted third-party service providers for purposes such as payment processing, order fulfillment, and website analytics.

b. Legal Compliance:

• We may disclose your information if required by law or in response to a valid legal request.

4. Security:

• We employ industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

5. Your Choices:

• You can manage your preferences and opt-out of certain communications by updating your account settings or contacting our customer support.

6. Updates to this Privacy Policy:

• We may update this Privacy Policy periodically. Please review this page for any changes. Your continued use of our website after any modifications signifies your acceptance of the updated terms.

If you have any questions or concerns about our Privacy Policy, please contact us at support@koalaskin.com

Thank you for choosing KoalaSkin!